Corporate Responsbility

What we do

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Community

We believe in supporting people and communities - when communities prosper, people prosper.

Customer

We're committed to getting the fundamentals right for our customers.

Environment

We’re committed to understanding and managing the impacts and dependencies of our business on the environment.

Microfinance

Our Mission: To provide fair and affordable microfinance to 1 million people on low incomes by 2018.

People

We know it’s our people who set us apart. So we think it’s important to do the right thing by them.

Sponsorships

Our sponsorships are key to our focus on building prosperous communities

Supply chain

We have an opportunity – and an obligation – to be responsible in the way we manage our supply chain.

Help and guidance

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$66.5m
Contributed to our communities in 2013
$1.3 b
Invested in renewable energy over the past six years

Good Money

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42,000+
employees in 2013
347,700+ kids
have participated in the Better Buddies program since 2007
$2m
Total value of workplace giving in 2013

Our more give, less take approach

It's about you. Not us. It's about a partnership based on trust and respect. A relationship of 'give and take'. It's... Read More >
17.7%
of the adult population in Australia either fully or severely financially excluded in 2013

Career development

Providing career development opportunities and fostering a culture of achievement by supporting individual goals is important to us. We want to provide great career paths and ensure performance is matched by rewards and innovative learning opportunities. Read More >
$4.9 billion
spent with suppliers across the Group in 2013
12.4m
Customers in Australia, UK, NZ, Asia and US in 2012
80,000+
Microfinance loans since 2003
30%
women in senior management in 2013

Supplier sustainability in Australia

We implemented a Supplier Sustainability Program to manage sustainability risks within our supply chain Read More >

Protecting your money

As banking and technologies develop rapidly, we are 100% committed to providing innovative banking solutions while maintaining world class security standards. Read More >
940
energy efficiency projects in Australia since 2006

No Interest Loan Scheme (NILS)

Developed more than 30 years ago by Good Shepherd Microfinance, NILS is a circular credit program that gives low income... Read More >
65%
employee engagement score in 2013
We are the largest Fair Trade accredited workplace in the world

Building Indigenous financial capability

A big factor driving Indigenous disadvantage is a lack of access to mainstream finance. Through our Indigenous... Read More >
1,800+
stores and business banking centres in 2013

Energy efficiency

We've undertaken a range of energy efficiency carbon reduction initiatives. Read More >

Improving health, wellbeing and lifestyle

We're committed to providing a safe and healthy work environment, and a range of benefits to ensure our people maintain a meaningful work/life balance. Read More >
170,000+ kids
participate in NAB AFL Auskick each year

Supplier awards

Each year we recognise suppliers that have provided outstanding value, delivered exceptional performance and shown genuine leadership. Read More >

Growing cultural awareness

Welcome to Country and Acknowledgement of Country Protocol - To help our staff show respect for traditional custodians,... Read More >

Our Code of Conduct - Our behavioural guidelines

Our Code of Conduct clearly states the standards of responsibility and ethical conduct expected of every employee as well as consultants and directors. Read More >

Reducing our paper use and waste

In an office-based business like ours, there's a huge amount of paper used. Read More >

NAB Microenterprise Loans

Starting and running your own small business is one of life’s most exciting and rewarding experiences. But... Read More >
1.96m
Australians are actively involved in soccer each year

Our Reconciliation Action Plan

Our Reconciliation Action Plan (RAP) is our public commitment to close the gap in Indigenous disadvantage. Since the... Read More >

Responsible lending

Helping our customers understand and manage their money is an integral part of our approach to responsible lending. Read More >

Reducing water use

We've taken a number of steps to reduce water use in our offices, branches and data centres. Read More >

Creating opportunities for community involvement

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Sponsorship enquiries

NAB supports a variety of charitable initiatives, national sponsorships and community programs. All of these... Read More >

MLC Community Foundation

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Code of Banking Practice

The Australian Code of Banking Practice sets standards of good banking practice. Read More >

Flexible working

We provide our people real choices to manage the balance between their work and personal lives. This is a critical enabler for all our people. Read More >
22,000+
Volunteer days within the community across the group in 2013
3,150
employee environmental volunteer days in 2012

Building Indigenous financial capability

A big factor driving Indigenous disadvantage is a lack of access to mainstream finance. Through our Indigenous... Read More >

Inclusive workplace environment

We're committed to creating an inclusive workplace environment and a culture where men and women from an array of different backgrounds, generations and cultures feel genuinely included and valued. Read More >

Supplier diversity

Our Supplier Diversity Program in Australia supports sustainable enterprises and communities. Read More >
100
Work Inspiration placements pledged to support young Australians this year

Guidelines for parties involved in Family Law property proceedings

Background Under clause 40 of the Code of Banking Practice the bank has agreed to publish guidelines setting out the... Read More >
EOWA
Employer of Choice for Women in 2012 (6th year running)
65%
of our NAB car fleet are hybrid vehicles

Financial hardship

Find out how NAB Care can help you. Read More >

Working with our customers

We recognise that, in addition to reducing our own environmental footprint, we have the opportunity to help our... Read More >
5,250
employees completed our online health check in 2012

Good Money

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Business Research and Insights

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Having the big conversations

We believe that business has a role to play in advocating on environmental issues. Read More >

Outsourcing and supplier governance

Outsourcing allows us to focus on our core business and capitalise on the expertise of our supply chain partners. Read More >

Work Inspiration

Thousands of Australian students take part in work experience every year, but for many it does little to prepare them... Read More >
90%
of our invoices are processed electronically

Managing environmental and social risk

Risk exists in every aspect of our business and throughout the environments in which we operate. Read More >
100+
Work placements in African-Australian Inclusion Program
100% recycled
All our office paper in Australia
6th
Reconciliation Action Plan launched